SMS Appointment Reminder Consent

How OphthoFlow AI and partner ophthalmology practices collect verbal consent for text-message appointment reminders — including the full script, sample messages, and opt-out mechanics.

Program overview

OphthoFlow AI operates a text-message appointment reminder program on behalf of partner ophthalmology practices. Patients are enrolled only after giving affirmative verbal consent to a front-desk or scheduling staff member during intake or over the phone when booking an appointment.

How consent is collected

When a patient books or checks in for an appointment, a trained staff member asks whether the patient would like to receive text-message reminders for upcoming appointments. The staff member reads the script below word-for-word. The patient's verbal response ("yes" to enroll, or anything else to decline) is logged in the practice's scheduling system along with the date, time, and the staff member's name.

No patient is enrolled without an explicit verbal "yes" captured on the spot. If a patient asks questions or declines, the staff member answers the questions and does not enroll the number.

Verbal consent script (read to patient)

Sample messages

Opt-in confirmation (sent immediately after enrollment)

Appointment reminder (production message)

Help response

Stop confirmation

Opt-out and support

• Patients can reply STOP to any message to unsubscribe immediately.
• Patients can reply HELP to any message for assistance, or contact support at support@ophthoflow.ai.
• Mobile phone numbers collected for this program are used only to deliver appointment reminders and related confirmations. Numbers are never sold, rented, or shared for marketing.

Privacy and data handling

Consent records, contact information, and message logs are handled as described in our Privacy Policy. SMS consent records are retained for two (2) years after a patient's last interaction, unless a longer period is required by law.

Contact